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This Privacy Policy explains how RentInRiga processes personal data when you use this website, browse property listings, and submit forms related to buying, renting, selling, or general enquiries.

Data controller

The controller of personal data processed through this website is SIA RIR Office, registration No. 40003411480, VAT No. LV40003411480, address: Elizabetes iela 51 - 10, Riga, LV-1010, Latvia.

If you have questions about this Privacy Policy or want to exercise your data protection rights, contact us at [email protected] or by phone at +371 27803354.

What data we collect

We collect personal data that you provide directly and limited technical data generated when you use the site.

  • Contact and property enquiry forms: name, email address, phone number, message, preferred language, and the property or page context of your enquiry.
  • Property search request form: name, email address, phone number, message, preferred language, transaction type, property type, selected locations, and search criteria such as price, area, rooms, and floor range.
  • Owner service request form: preferred language, transaction type, property type, address, floor, area, desired price, and other information you choose to submit about your property.
  • Technical and security data: IP address, browser user agent, and anti-spam fields used to protect the forms from abuse.
  • Language preference: your selected site language may be stored in a cookie.

How we use your data

We use personal data to:

  • respond to your questions and property-related enquiries;
  • process requests from prospective tenants, buyers, landlords, and property owners;
  • create and manage enquiry records in our internal CRM and communication systems;
  • send your enquiry to the relevant RentInRiga team member or responsible agent;
  • maintain website security, prevent spam, and investigate misuse;
  • comply with legal, accounting, and record-keeping obligations.

Legal basis for processing

We process your data on one or more of the following legal bases under the GDPR:

  • pre-contractual steps, when you ask us to contact you about a property or service;
  • consent, where the form requires you to confirm that you have read and accepted the privacy terms;
  • legitimate interests, for operating the website, handling correspondence, keeping internal records, and protecting the site against spam or abuse;
  • legal obligation, where retention or disclosure is required by law.

How enquiries are handled

When you submit a form on the website, the information may be stored in our backend systems and sent by email to the relevant RentInRiga inbox or agent responsible for the enquiry. Property search requests may also create or update a client record in our CRM so that we can manage your request and follow up with suitable offers.

Cookies

This website uses limited cookies and similar technologies that are necessary for basic site functionality. In particular, we may store your language preference so the website remembers your selected locale on future visits.

We have not identified public-site analytics or advertising trackers as part of the current implementation. If analytics or additional marketing cookies are added later, this policy should be updated accordingly.

Third-party services and external links

The website may load or link to third-party services that process technical data such as your IP address or browser information when used.

  • Google Fonts: fonts are loaded from Google servers.
  • Maps: property maps may use OpenStreetMap tiles or Mapbox tiles, depending on the website configuration.
  • External links: links to Google Maps, Facebook, Instagram, LinkedIn, and other external websites are governed by the privacy policies of those third parties.

Who we share data with

We do not sell your personal data. We may share data only where necessary with:

  • our employees, agents, and authorised team members handling your enquiry;
  • service providers that host or support the website, email delivery, or internal systems;
  • professional advisers or authorities where disclosure is required or legally justified.

How long we keep data

We keep personal data only for as long as reasonably necessary for the purposes described above, including answering your enquiry, managing client relationships, maintaining business records, resolving disputes, and meeting legal obligations. Different retention periods may apply depending on the type of enquiry and whether the data becomes part of an ongoing client or transaction record.

Your rights

Subject to applicable law, you have the right to request access to your personal data, request correction or deletion, restrict processing, object to processing based on legitimate interests, request data portability where applicable, and withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the Latvian Data State Inspectorate if you believe your personal data is being processed unlawfully.

How to contact us

To make a privacy-related request, please email [email protected]. To help us process your request, please include enough information for us to identify you and understand which interaction or enquiry your request relates to.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the website, our services, or legal requirements. The version published on this page is the current version.